Kvng Ace - Web3 Community Support & Operations Specialist

About

I'm a Web3 Community Support & Operations Specialist with over three years of experience supporting blockchain infrastructure, DeFi protocols, prediction markets, decentralized exchanges, and NFT ecosystems across Ethereum, Solana, Aptos, Arbitrum, and Layer 3 networks. I function as the first line of support between users and protocol teams – resolving technical issues, educating users on product mechanics, moderating high-signal communities, escalating verified bugs, and supporting ecosystem campaigns across major Web3 engagement platforms.

I've been recognized by multiple project founders and managers for professionalism, reliability, and communication, resulting in promotions, internal recruitment across ecosystems, and a written founder testimonial. I combine technical product support with community psychology and operational workflow design to manage communities that stay high-signal without becoming inaccessible to newcomers.

My operating philosophy: reduce friction between users and products, while building trust, education, a sense of community, and long-term participation. The goal isn't a community that merely avoids becoming a barrier to newcomers, it's one that actively pulls them in. OPERATING PHILOSOPHY

Status log

Career ledger

A selection of engagements below, not the complete list of everything I've worked on.

Project

Role

Core competencies

Community Operations & Management

Community Support & Operations Community Moderation Professional Community Management Community Engagement Community Leadership Community Culture Development Community Psychology Social Norm Governance Member Retention High-Signal Community Building Conflict Resolution Team & Moderator Coordination Relationship Management Community Safety Web3 Security Awareness (scam, phishing & impersonation detection)

Technical & Product Support

Technical Troubleshooting Wallet Support & Troubleshooting Onchain Analysis (Dune, Flipside) Block Explorer Navigation Bug Reproduction & Reporting Issue Escalation Incident Management Cross-chain Support Dapp Troubleshooting Product Testing Documentation Interpretation

Research

Blockchain Research DeFi Research Partnership Research NFT Research Ecosystem Research Product Research

User Education & Onboarding

User Onboarding Operational Journey Flow Optimization On-chain Education DeFi Education Web3 Product Education Knowledge Management

Communication & Leadership

Technical Communication Professional Communication Strategic Member Retention (Engagement and Psychology) Cultural Architecture Cross-functional Collaboration Operational Communication Problem Solving Leadership Social Norms Governance (Moderation and Culture)

Experience

Superposition Blockchain

Oct 2023 – Nov 2025
Discord 30K+ · X 30K+

Community Moderator (Support) · Layer 3 Blockchain Infrastructure

Ran community support across Superposition's full stack - L3 blockchain, 9Lives prediction markets, LongTail AMM, SuperBridge, Meow Domains, and Purr Stream - as the bridge between users and the internal team.

Supported users through testnet phases, mainnet deployment, protocol upgrades, and feature rollouts
Maintained community health by enforcing standards, fostering constructive discussions, encouraging member participation, and cultivating a welcoming, high-signal environment
Ran campaign support across Galxe, Zealy, Intract, and Superboard
Investigated and reproduced bugs, escalating actionable reports to engineering and product teams

Fluidity Labs

Mar 2024 – Present
Discord 15K+ · X 15K+

Community Moderator · Decentralized Finance (DeFi)

Supported Fluidity's incentive-driven DeFi protocol - Fluid Assets, FLY token - and guided the community through its full migration into Superposition.

Internally recruited into Fluidity Labs based on demonstrated performance within Superposition
Maintained community health by enforcing standards, fostering constructive discussions, encouraging member participation, and cultivating a welcoming, high-signal environment
Educated users on Fluidity's incentive model and explained protocol mechanics to a DeFi-native audience
Recognized by management for playing a major role in building the community during the start-up phase

PugSwap DEX

Nov 2023 – Apr 2024
Discord 1K+ · X 2K+

Community Moderator · Decentralized Finance (DEX)

Moderated PugSwap's charity-based cross-chain DEX on Fantom (now Sonic) while running partnership research on the side.

Conducted partnership research, identifying compatible Web3 communities and ecosystem collaborators
Maintained community health by enforcing standards, fostering constructive discussions, encouraging member participation, and cultivating a welcoming, high-signal environment
Resolved community disputes and enforced guidelines against spam and malicious activity
Received a written testimonial from the founder recognizing professionalism and reliability

TopDoggz NFT (Ethereum)

Nov 2022 – Feb 2023
Discord 2K+ · X 1K+

Community Manager (promoted from Moderator) · NFT

My first Web3 role, promoted from Moderator to Community Manager within two months.

Managed day-to-day Discord operations and coordinated moderator activity for consistent coverage
Supervised collaboration managers and owned NFT-specific inquiries - verification, whitelist, onboarding
Received an unsolicited performance bonus and direct recognition from leadership

Also moderated

Five independent NFT communities across Ethereum, Solana, and Aptos (Sep 2022 – Aug 2023):

Perk-20 · Ethereum

Imaginerative Labs · Solana

Degen Queue · Solana

Bullish Bulls · Solana

Aptos Tigers · Aptos

+ Many more

Recognition

PUGSWAP · FOUNDER, DISCORD DM

Written testimonial from PugSwap's founder recognizing professionalism and reliability.

SUPERPOSITION · TEAM MEMBER

Joined the Superposition team to help build and support the community during its early growth phase.

FLUIDITY LABS · TEAM MEMBER

Recognized by management for community-building during Superposition's early growth phase, leading to an invitation to support the Fluidity Labs community.

TOPDOGGZ · LEADERSHIP

Promoted from Community Moderator to Community Manager due to dutiful and professional service after coming into the Web3 jobs space in 2022, with an unsolicited performance bonus awarded by TopDoggz leadership.

The first line between Web3 users and protocol teams.